IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Essential Outreach LLC (DBA EO Marketing) ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:
Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication:
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
2. How We Use Your Information

We use collected data for:

Providing and improving our services
Processing transactions and payments
Communicating with you about your inquiries, appointments, and promotions
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:
You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
You can cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately
Message Frequency & Content:
Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent
Help & Support:
Reply "HELP" for assistance or contact us at:
support@eomarketingagency.com
Carrier Information:
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing is only permitted with subcontractors supporting service delivery (e.g., messaging providers).

All SMS opt-in data and consent records are strictly excluded from any third-party sharing.

We implement strict data protection measures to safeguard your SMS-related information.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers:
Third-party vendors supporting operations (e.g., payments, scheduling)
SMS providers strictly for delivering messages you consented to receive
All providers are contractually required to maintain confidentiality
Legal Compliance:
When required by law or legal processes
To protect our rights or respond to legal requests
Business Transfers:
In the event of a merger, acquisition, or sale
Your data remains protected under this policy

Note: SMS opt-in data is never shared outside of necessary delivery providers.

5. Data Security

We implement reasonable security measures including:

Encryption of sensitive data (in transit and at rest)
Secure access controls and authentication
Regular security audits and updates
Employee training on data protection
Breach notification procedures
Secure backup and disaster recovery systems

While we strive to protect your data, no system is 100% secure.

6. Cookies & Tracking Technologies

We use cookies to:

Analyze site traffic and behavior
Remember preferences
Improve functionality
Measure performance

You may disable cookies via your browser, though some features may be affected.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information
Opt-out of emails via unsubscribe links
Opt-out of SMS via "STOP"
Request details on how your data is processed
Withdraw consent at any time
File complaints with appropriate authorities

To exercise these rights, contact us below.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

This policy applies only to:
https://www.eomarketingagency.com

9. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Essential Outreach LLC
DBA EO Marketing
670 Davenport Drive
Waxahachie, TX 75167
Email: support@eomarketingagency.com

Website: https://www.eomarketingagency.com

Effective Date: 03/06/26

Privacy Policy